Our Company

Krollmark Technologies was founded in 2000 to assist Telecom and ISP clients with information systems needs, productivity and quality improvement, management metrics and forecasting, and TL 9000 certification preparation.

Simply stated, we can assist management to gain and keep competitive edge, by completing projects in:

  • Computer systems - Billing, Customer Care, Credit and Collections, Trouble Ticketing, and Commissions
  • Data Mining - analysis of current database for improvement of management reporting capability
  • Process improvement, in areas including:
  • New Product Rollout Process
  • Sales Processes
  • Order Entry and Provisioning Processes
  • Customer and Technical Support Processes
  • Information Systems Methodology and related processes such as Change Control, Project Management, Documentation Control, and Testing
  • Customized metrics definition and implementation
  • TL 9000 certification readiness review and recommendation